Terms of Service
The terms governing your use of the Xedlumo website and coordination services.
1. About Xedlumo
Xedlumo is a claim coordination service that organizes groups of apartment buyers in new buildings in Chile who share common construction defects. We systematize complaints, prepare unified technical dossiers, and present collective claims to developers with copies to SERNAC (Servicio Nacional del Consumidor).
Important: Xedlumo is not a law firm and does not provide legal advice or legal representation. Our services are limited to coordination, documentation organization, and collective claim submission. If you require legal advice or legal representation, you should consult a qualified attorney independently.
2. Acceptance of Terms
By accessing and using the website xedlumo.com, or by engaging Xedlumo's coordination services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website or our services.
3. Description of Services
Xedlumo provides the following coordination services:
- Organization of apartment buyer groups within the same building
- Systematization and categorization of reported construction defects
- Guidance on photographic and written documentation of defects
- Preparation of unified technical dossiers compiling all documented defects
- Submission of collective claims to developers and SERNAC
- Coordination of follow-up communications
These services are informational and organizational in nature. They do not constitute legal advice, legal representation, or any form of legal service.
4. Limitations of Service
Xedlumo expressly does not:
- Provide legal advice of any kind
- Represent clients in legal proceedings
- Act as a legal intermediary between buyers and developers
- Guarantee any specific outcome from the collective claim process
- Provide advice on litigation, arbitration, or formal legal dispute resolution
5. User Responsibilities
By using this website and our services, you agree to:
- Provide accurate and truthful information about your building situation and defects
- Not use the website or services for any unlawful purpose
- Understand that Xedlumo's role is coordination only, not legal representation
- Seek independent legal advice if legal action becomes necessary
- Comply with all applicable Chilean laws in connection with any claim process
6. Intellectual Property
All content on the Xedlumo website, including text, design, graphics, and code, is the property of Xedlumo and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without prior written permission from Xedlumo.
7. Disclaimer of Warranties
The website and services are provided on an "as is" basis. Xedlumo makes no representations or warranties of any kind, express or implied, regarding the website's operation, the accuracy of information, or the outcomes of any coordination or claim process. The use of this website and services is at your own risk.
8. Limitation of Liability
To the fullest extent permitted by applicable Chilean law, Xedlumo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services, or from the outcome of any collective claim process. Xedlumo's liability is limited to the direct coordination services provided.
9. Third-Party Links
This website may contain links to third-party websites, including SERNAC and other government resources. These links are provided for informational purposes only. Xedlumo does not control and is not responsible for the content or practices of any third-party websites.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Chile. Any disputes arising from these terms or the use of our services shall be subject to the jurisdiction of Chilean courts.
11. Changes to These Terms
Xedlumo reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to the website with a revised "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised terms.
12. Contact
For questions about these Terms of Service, please contact us at info@xedlumo.com or by post at Alonso de Córdova 5870, Santiago, Chile.