One claim from
a hundred people
hits differently
Your building has defects. So do your neighbors'. The developer handles each complaint separately — until people give up. We change that dynamic.
The developer's strategy is time
When buyers complain individually, developers respond slowly — or not at all. Each complaint gets a different answer, a different timeline, a different excuse. The system is designed to exhaust you.
Filtrations & Moisture
Water infiltration through walls, ceilings, and windows affecting multiple floors simultaneously.
Deficient Finishes
Cracks, poor paint, uneven floors, and fixtures that don't match what was promised in the contract.
Non-Functioning Equipment
Elevators, HVAC systems, common area equipment that fails within the warranty period.
Expiring Deadlines
Legal warranty periods are finite. Delays are a tactic. Uncoordinated buyers miss critical windows.
From scattered complaints to a unified front
Four structured steps that transform individual frustration into collective coordination.
Group Formation
We identify and connect buyers in the same building who share the same defects.
Issue Mapping
We systematize and categorize all reported problems with photographic evidence and unit-by-unit records.
Technical Dossier
We compile a unified technical file with legal deadlines, photos, and a structured claim document.
Collective Submission
We present the claim to the developer as a group, with a copy filed to SERNAC.
Coordination services for apartment buyers
Buyer Group Coordination
We organize owners within the same building into a coordinated group, establishing clear communication channels and shared documentation practices.
Unified Technical Dossier
We prepare a structured technical file that consolidates all defects, photographs, unit references, and applicable legal warranty periods under Chilean law.
Collective Claim Submission
We present the unified claim to the developer with a simultaneous copy to SERNAC, ensuring the complaint is formally registered and harder to dismiss.
Documentation & Evidence
We guide the systematic collection of photographic evidence, dates, and written records that form the evidentiary basis of the collective claim.
Deadline Tracking
We monitor legal warranty timelines under Chilean construction law so that no critical deadline passes without documented action from the group.
Issue Systematization
We categorize and cross-reference all reported defects across units, identifying patterns that strengthen the collective position in any claim process.
Evaluate your group's collective strength
This tool helps you understand how the size and nature of your group affects the weight of a collective claim.
Group Strength Estimator
Adjust the parameters to see how your situation maps to collective coordination.
Estimated Indicators
These are indicative estimates only. Contact us for a real assessment.
Practical guides for informed buyers
How to Document Building Defects
A step-by-step guide to photographing, describing, and organizing evidence of construction defects for use in formal claims.
Request ResourcePost-Sale Inspection Checklist
A comprehensive checklist covering structural, finishing, and equipment items to inspect when receiving a new apartment in Chile.
Request ResourceWarranty Periods Under Chilean Law
An informational overview of the legal warranty periods applicable to new construction in Chile and what they cover.
Request ResourceNeighbor Coordination Letter Template
A template for reaching out to neighbors in your building to gauge interest in coordinating a collective post-sale claim.
Request Resource
We are coordinators, not lawyers
Xedlumo specializes in organizing apartment buyer groups in new Chilean buildings. We systematize complaints, prepare unified technical files, and present collective claims — giving developers and SERNAC a clear, consolidated picture of what needs to be resolved.
We do not provide legal representation or legal advice. Our work is coordination and documentation — the structural foundation that makes collective action possible.
Xedlumo is a claim coordination service. We are not a law firm and do not legally represent buyers.