Privacy Policy

1. Identity of the Data Controller

The data controller responsible for processing your personal data is Xedlumo, operating from Alonso de Córdova 5870, Santiago, Chile. You may contact us at info@xedlumo.com or by phone at +56 9 7636 6523 for any data-related inquiries.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through the website xedlumo.com, including both the English (/en/) and Spanish (/es/) language versions, and through any contact forms, email correspondence, or phone communications with Xedlumo.

3. Personal Data We Collect

We collect personal data that you voluntarily provide to us, which may include:

• Full name
• Email address
• Phone number
• Building name or address
• Description of construction defects or post-sale issues
• Any other information you choose to include in your message

We also collect technical data automatically when you visit our website, such as IP address, browser type, pages visited, and time spent on the site. This data is collected via cookies and similar technologies as described in our Cookie Policy.

4. Purposes of Data Processing

We process your personal data for the following purposes:

• To respond to inquiries submitted through the contact form
• To assess whether collective post-sale coordination is appropriate for your building situation
• To coordinate buyer groups and manage the collective claim process
• To comply with applicable legal obligations
• To improve the functionality and content of our website (analytical purposes)

5. Legal Basis for Processing

The legal basis for processing your personal data is:

• Consent: When you submit the contact form, you provide explicit consent to the processing of your data for the stated purpose.
• Legitimate interest: For analytical and website improvement purposes, subject to your cookie preferences.
• Legal obligation: Where required by Chilean law, including Law No. 19.628 on Protection of Private Life.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form data is retained for a period sufficient to address your inquiry and for a reasonable period thereafter in case of follow-up. You may request deletion of your data at any time by contacting us at info@xedlumo.com.

7. Data Sharing and Third Parties

Xedlumo does not sell, rent, or trade your personal data to third parties. We may share data with:

• Service providers who assist in operating our website (e.g., hosting providers), under strict confidentiality obligations
• Regulatory or government bodies when required by law

We do not transfer personal data outside of Chile unless legally required and with appropriate safeguards in place.

8. Your Rights Under Chilean Law

Under Chile's Law No. 19.628 on Protection of Private Life, you have the following rights regarding your personal data:

• Right of access: You may request information about what personal data we hold about you.
• Right of rectification: You may request correction of inaccurate or incomplete data.
• Right of cancellation: You may request deletion of your personal data, subject to legal retention requirements.
• Right of opposition: You may object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at info@xedlumo.com. We will respond within a reasonable timeframe.

9. Cookies

Our website uses cookies. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at info@xedlumo.com or by post at Alonso de Córdova 5870, Santiago, Chile.