Information for apartment buyers in Chile
Understand what post-sale coordination involves, how the process works, and what collective claims can achieve for buyer groups in new buildings.
Why individual claims often stall
When you buy a new apartment in Chile, you receive legal warranty coverage for construction defects. The problem is that developers handle post-sale claims one by one — and individual buyers rarely have the time, documentation, or persistence to push a claim through to resolution.
Meanwhile, your neighbors are experiencing the same filtrations, the same deficient finishes, the same equipment failures. Each one files a separate complaint. Each one gets a different response. The developer manages the process — not the buyers.
Collective coordination changes this. When a building group presents a single, unified, documented claim — supported by photographs and organized by unit — it carries institutional weight that individual complaints do not.
What happens when you engage Xedlumo
Initial Assessment
We review the building situation, the nature of the defects, and the number of affected units to understand whether collective coordination is appropriate.
Group Formation
We help identify and connect affected buyers within the building, establishing a shared communication structure and coordinating participation.
Defect Documentation
We guide each participant in documenting their specific issues with photographs, dates, and written descriptions — systematized across all units.
Technical Dossier Preparation
We compile all documentation into a unified technical file, including a structured defect register, photographic evidence, and applicable legal warranty deadlines.
Collective Claim Submission
We present the unified claim to the developer as a group, with a simultaneous copy to SERNAC, ensuring formal registration of the collective complaint.
Follow-Up Coordination
We track the developer's response and coordinate any follow-up documentation or communications needed to advance the claim process.